Unfortunately once your purchase has been made, we are unable to offer returns/exchanges or refunds. All of our items, including accessories, are made to order and our designers do not allow changes/cancellations after the order has been placed. If you are no longer in need of your items, we can recommend places to list your… Read more »
How much does shipping cost?
We cover the cost of all shipping from the designer to our store! If you are needing the gown shipped to you directly, you will be responsible for any additional shipping after we’ve received it. We do not recommend adding insurance as this becomes very costly and all gowns shipped to us are shipped without… Read more »
Where do you ship to?
We can ship your dress anywhere! We cover the cost of shipping from the designer to our store. Any shipping from there is the responsibility of the bride.
Are children allowed to come to my appointment?
We do not have restrictions on guest ages. However, it can be challenging for the bride to focus on herself if she’s also providing childcare during the appointment. We find that it’s best to avoid bringing children below the age of 10 if at all possible but we are happy to accommodate whoever you bring… Read more »
Do you purchase used or unworn wedding gowns?
We do not purchase gowns.
How can I check the status of my order?
After placing your order, you will receive a one-time message from Coreena with an estimated arrival date for your gown. We do not receive periodic updates on orders, but Coreena closely monitors all shipping and wear dates to ensure the most timely delivery while also allowing time for alterations. It is important to remember that… Read more »
Do you charge for cancelled appointments?
There will be a $50 cancellation fee for appointments cancelled less than 48 hours in advance or if you fail to show up for your scheduled visit. You will be required to provide your card information upon booking your bridal appointment.
Who Do You Recommend For Alterations?
We have two local seamstresses we recommend for your alterations. Based on the experience of our brides, public reviews, and their familiarity of our gowns, the following two places will guarantee the perfect fit on your special day. Sabrina with Divine Alterations – 1100 Round Rock Ave, Round Rock, TX 78681 / (512)272-8963 Alterations by… Read more »
Do you charge for appointments?
We currently do not charge for appointments. However, we have implemented a $50 cancellation fee for appointments cancelled less than 48 hours in advance or if you fail to show up for your scheduled visit. You will be required to provide your card information upon booking your bridal appointment.
Do I have to have an appointment?
Appointments are required to ensure there is a fitting room available and that you get the most out of your shopping experience. Upon booking, we will ask to hold a card on file. Your card will ONLY be charged if your appointment is cancelled less than 48 hours before your scheduled visit or if you… Read more »
