We require a 50% deposit when ordering your gown. Since all orders are custom made, no cancellations, changes, or refunds can be made after deposit is paid. The remaining balance is due 3 months from when the gown was purchased. All gowns not picked up within 30 days from the day it arrives (or the 3 month mark for layaway items) will incur a $30 monthly storage fee until alterations are scheduled to begin. The full balance of the gown must be paid before alterations begin.